English (Canada) 
Français Refund Policy ALTLA
Returns accepted by the merchant are for defective items only.
We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at the phone number or email address below and provide details of the product and the defect. We will then advise you on how to return the product.
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage incurred during transit. You must also prepay for all returns, including shipping and insurance (if applicable). If your return is eligible for a refund, your refund will not include any shipping and handling charges that may appear on your packing slip or invoice.
When we receive your returned product, we will inspect it and notify you via email within a reasonable time frame whether you are eligible for a refund or exchange due to the defect. If you are eligible for an exchange or refund, we will replace the product or refund the purchase price (depending on the original method of payment). Any shipping and handling fees you may have already paid are not refundable, and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement.
Contact details :
ANTON SALAMAN
altla.saju@gmail.com
15 CHURCH STREET 31700 DAUX
Customers may return unopened items
- Return of unopened items:
We accept returns on new, unopened items. You may return unopened items in their original packaging within 14 days of your purchase with a receipt or proof of purchase. If 14 days have passed since your purchase, we cannot offer you a refund or exchange.
Only regular priced items may be refunded. Sale items are non-refundable.
To track the status of your return, please contact us at the phone number or email address below.
- Exchanges
We only exchange goods that are faulty or damaged. Where you consider a product to be faulty, please contact us within 14 days of your purchase at the telephone number or email address below and provide details of the product and the fault. We will then advise you on how to return the product.
Shipping
You will be responsible for the shipping costs associated with returning your item. We are not responsible for any loss or damage incurred during transit. You must also prepay for all returns, including shipping and insurance (if applicable). If your return is eligible for a refund, your refund will not include any shipping and handling charges that may appear on your packing slip or invoice.
To return or exchange the item you purchased, please mail it, along with a copy of your receipt and any other information about your purchase, to the address listed below:
ANTON SALAMAN
[return address]
- Process
When we receive your item, we will examine it and notify you by email, within a reasonable time, if you are eligible for a refund or exchange.
If you are eligible for a refund, we will refund your purchase price and a credit will be applied to the original method of payment. Any shipping and handling fees you may have already paid are non-refundable, and refunded amounts will not include the cost of shipping. It may take up to 15 business days after you receive our email before you see the refund on your statement.
If you are eligible for an exchange, we will send you a new item to the original shipping address.
- Contact details :
ANTON SALAMAN
altla.saju@gmail.com
15 CHURCH STREET 31700 DAUX